Skip to: Content
Skip to: Site Navigation
Skip to: Search
THURSDAY, NOVEMBER 26, 2009
| Subscribe to Newser's RSS feeds RSS | Follow Newser on Twitter Twitter

PREMIUM NEWS ARCHIVE

CRM's Next Generation: Service, Analytics.(customer relationship management)(Oracle Corp.-David Sardilli)(SAP AG-Cindy von Hollen)(International Business Machines Corp.-Mark C. Greene)(Discussion)

Article from: American Banker Article date: February 20, 2007

A new wave of CRM - customer relationship management - software is helping bankers figure out how to best use the piles of data they have collected about their customers, and how to turn that knowledge into revenue.

After some painful early experiences, bankers are taking a much more active role in these projects, vendors say.

The first generation of CRM projects focused on centralizing data, but this second generation is all about service - and analytics.

"Customers are becoming smarter about what ...

Read full article   (with a Free Trial at HighBeam Research)
Newser gathers stories from across the web and packs what you need to know into about 120 words. Check out these stories related to your search.
Visit our grid for the latest news.

Related Newser Stories

IBM to Buy Canada's Cognos for $5B

Company's software products model business decisions

Nov 12, 07 12:19 PM CST
(Newser) - IBM will buy Cognos for $5 billion, the latest in a rash of “business intelligence” software acquisitions. The move could help IBM keep up with SAP AG and Oracle, each of which recently teamed with similar companies, the AP reports. The purchase price is a 9% premium over Cognos’... More »

MORE ABOUT:
IBM • Oracle • software • acquisition • business intelligence • Cognos • SAP AG

 Oracle Buys Sun Microsystems 


Apr 20, 09 7:20 AM CDT
(Newser) - Oracle Corp. has agreed to buy Sun Microsystems, swooping in after Sun’s talks with IBM fell apart. Oracle will pay $7.4 billion, or $9.50 a share for Sun, the Wall Street Journal reports, a 42% premium on Friday’s close. Though Sun has been losing money,... More »

MORE ABOUT:
mergers and acquisitions • IBM • Sun Microsystems • Oracle • software • tech sector • Java • computer hardware

 IBM to Nab Rival Sun for $7B 

Deal would let IBM rule Unix server market

Apr 3, 09 7:11 AM CDT
(Newser) - IBM looks set to buy rival Sun Microsystems in a $7 billion deal that would make IBM king of the lucrative Unix server market, the New York Times reports. The $9.50-per-share agreement, already approved by IBM’s board, insiders say, could be announced today—though next week is more... More »

MORE ABOUT:
IBM • Sun Microsystems • software • acquisition • computer servers • computer hardware


 What Slump? 
 Big Blue Sees Growth 

IBM had a good Q4 and says its business services and software sales are solid

Jan 21, 09 8:37 AM CST
(Newser) - Strong software and business-services sales—including outsourcing services, a cash cow in the current economy—pushed IBM’s profits up 12% in the fourth quarter and prompted a recession-busting forecast of continued growth for 2009, reports the Wall Street Journal. Although Big Blue's revenue fell in the quarter, its margins... More »

MORE ABOUT:
Google • IBM • Oracle • corporate earnings • Intel Corp • what recession?