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WEDNESDAY, NOVEMBER 25, 2009
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PREMIUM NEWS ARCHIVE

Now, there's one unhappy ERP customer.(SOFTWARE SYSTEMS)(Waste Management Inc. (Houston, Texas))(SAP AG)(Brief article)

Article from: Financial Executive Article date: June 1, 2008 Author: Marshall, Jeffrey; Heffes, Ellen M.

Stories abound about large corporations that have been less than thrilled with installed enterprise resource planning (ERP) systems, designed to tie together applications and databases over vast networks. But suing the vendor if you're unhappy?

That's what Waste Management Inc. (WMI) is doing over ERP giant SAP AG's installation, which began in 2005 and, at least as of early spring, wasn't yet completed. WMI is suing SAP for $100 million, plus punitive damages, saying that demonstrations of the product that SAP was to install ...

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