And her name is Maribel. Some three weeks ago, I made an appointment with Comcast to have a broken DVR replaced. I took off from work and came home to sit during my assigned 3-hour “service window." During the window I called to see if they were running late, as they have so often. They told me that the appointment had been canceled because I had not answered a call to reconfirm the appointment made to my home phone prior to the service window time. They were unapologetic and told me that the soonest period I could be rescheduled for was 4-5 days later, a Sunday, with a service...
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