Tech-Savvy Travelers Rebook Flights Via Twitter

It beats waiting in line
By John Johnson,  Newser Staff
Posted Dec 30, 2010 2:30 PM CST
Air travelers wait in line to find out the status of their flights at John F. Kennedy International Airport in New York, Monday, Dec. 27, 2010.   (AP Photo/Seth Wenig)

(Newser) – An extra twist of the knife for the poor souls waiting in line for ticket agents to rebook flights: Some of their fellow travelers got it done with a tweet. Delta, for instance, has had several employees focused mainly on handling direct-message Twitter requests from tech-savvy passengers since the East Coast blizzard struck, reports the New York Times.

“It was a much, much better way to deal with this situation,” says one woman who used her iPhone to rearrange her flight plans. “It was just the perfect example of this crazy, fast-forward techno world.” The number of passengers taking advantage remains relatively small, and airlines generally still prefer talking in person or by phone, but a few more blizzards could change that.

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