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Obama 'Mystery Shoppers' to Check Doctors' Access

They'll try to see whether physicians give preference to private insurance

By Matt Cantor,  Newser Staff

Posted Jun 27, 2011 6:39 AM CDT

(Newser) – The Obama administration fears there are too few primary care doctors to go around—so it’s launching a team of “mystery shoppers” to look into the physicians’ availability. The undercover callers will seek appointments at doctors’ offices nationwide to determine ease of access. Some will say they’ve got private insurance, while others will say they’re on public plans; the administration hopes to discover whether doctors discriminate between the two, reports the New York Times.

With the limited number of primary care physicians already a “critical public policy problem,” the White House says, things are about to get even tighter: The new health care law will mean another 30 million Americans will have health coverage, and “these newly insured Americans will need to seek out new primary care physicians.” But some doctors aren’t thrilled with the “mystery shopper” idea. “If federal officials are worried about access to care, they could help us," one tells the Times. "They don’t have to spy on us,”

Doctors' offices will be getting some phony calls soon to test access.
Doctors' offices will be getting some phony calls soon to test access.   (Shutterstock)
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COMMENTS
Showing 3 of 20 comments
BlueAyez
Jun 27, 2011 2:33 PM CDT
See the PPACA is creating jobs already.
zdaydream
Jun 27, 2011 12:52 PM CDT
I'm not worried about not having enough doctors.  We got plenty of them and plenty in Med schools.  I'm more concerned about doctors refusing to see Medicare patients.  <:-)
Doublefixed
Jun 27, 2011 9:59 AM CDT
Obama Cons Cripples Obama doesn’t need secret shoppers, he needs guts. Obama’s Disability Director, Henry Claypool, cons cripples by affinity fraud- just like Madoff did. I always disclosed to doctors that I was a Medicare fraud investigator and that my purpose was oversight. That’s how trust is built. I was stricken with paralytic polio at age 6 and know firsthand what happens to entire families, when patients cannot assert their rights. In 1999, I helped a catastrophically ill child and his mom at a Kaiser lab, because no employee would even open the door. This story is posted on http://www.hmohardball.com/hmo_blues.html Nitasha Lal, ADA Compliance Program Manager, Kaiser Foundation Health Plan, refuses to send me Kaiser’s policies, which have not been disseminated to patients. Disabled patients, who cannot access Kaiser facilities and services, can e-mail her at Nitasha.Lal@kp.org Both Director Claypool and I cannot walk. The difference is that I help patients get health care, but Director Claypool helps only himself. Disabled patients, who cannot access medical facilities and services, can e-mail Director Claypool at ODInfo@hhs.gov Patient advocacy that is free from conflict of interest, self-financed, and transparent is posted on www.hmohardball.com Jacquelyn Finney MPA

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