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2M+ to Cancel Netflix

Consumer backlash hits share price

By Rob Quinn,  Newser Staff

Posted Jul 26, 2011 1:39 AM CDT | Updated Jul 26, 2011 5:27 AM CDT

(Newser) – Netflix users are so unhappy about the company's plan to raise prices and separate DVD subscriptions from streaming packages that up to 15% are planning to ditch the service entirely, a survey finds. As many as 2.5 million dual-service subscribers are heading for the door, reports MSNBC. Those staying are likelier to opt for streaming only instead of choosing both services or DVDs only, according to analysts at the Diffusion Group.

The number of new Netflix subscribers is expected to match the number of defectors, leaving the company with flat subscription growth for the third quarter of this year instead of the explosive growth investors have become accustomed to. The company's share price dived 10% after it warned investors about the effect of the consumer backlash, Reuters reports.

Netflix says its total number of subscribers is likely to stay flat at 25 million this quarter.
Netflix says its total number of subscribers is likely to stay flat at 25 million this quarter.   (Getty Images)
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COMMENTS
Showing 3 of 31 comments
quersty
Jul 28, 2011 7:58 PM CDT
If they put all their DVDs on streaming and improved the poor search/browse function to be like the online version (browse a genre) I would not be unhappy with the change.  But the streaming catalog is weak weak weak!
ProbolyKnot
Jul 27, 2011 6:12 AM CDT
DVD as a technology, is in its descension. Netflix had to begin phasing out the DVD-by-mail side of their business model at some point. The streaming side will continue to improve and attract more market share.
CarlKolchak
Jul 27, 2011 2:02 AM CDT
My problem with netflix is that their streaming library is stale at best.  After a few months its pretty easy to burn through. Then wanting to change package prices with out adding anything.. whelp.. they are welcome to someone's money other than mine....
 

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