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Behind the Scenes at America's Biggest Hotel

5K rooms, 8K workers, 12K guests per night at MGM Grand

By Matt Cantor,  Newser Staff

Posted Sep 22, 2011 4:22 PM CDT

(Newser) – Though boutique hotels are on the rise, their giant cousins are holding their own—and at the MGM Grand Hotel and Casino in Las Vegas, that means providing a quality stay for 12,000 guests per night. As the Wall Street Journal explains in a feature, that also means 8,000 employees maintaining 5,000 rooms, with 46 tons of clean sheets. With the help of a machine, one employee can fold 1,000 folded hand towels per hour; dryers hold 300 pounds of dirty laundry; and a million-dollar washing machine cleans nonstop.

“It is like a little city in itself,” says a guest, and “the challenge,” says the hotel’s president. “is to cater to everybody without alienating anybody.” Customers—who stand in one of 36 lines at reception—choose from a selection of rooms ranging from $80 a night to $600 a night; the latter comes with 24-hour butler service. Despite the hurdles, however, the hotel managed a 96.8% occupancy rate in the second quarter, the Journal notes.

The MGM logo is seen at the main entrance of MGM Grand Hotel and Casino in Las Vegas.
The MGM logo is seen at the main entrance of MGM Grand Hotel and Casino in Las Vegas.   (AP Photo/Jae C. Hong, file)
A butler walks in the lobby area of Skylofts at the MGM Grand Hotel and Casino in Las Vegas.
A butler walks in the lobby area of Skylofts at the MGM Grand Hotel and Casino in Las Vegas.   (AP Photo/Jae C. Hong)
Table settings are shown at Joel Robuchon, a Michelin three-star restaurant, at the MGM Grand.
Table settings are shown at Joel Robuchon, a Michelin three-star restaurant, at the MGM Grand.   (AP Photo/Jae C. Hong)
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COMMENTS
Showing 2 of 3 comments
Outrageous
Sep 23, 2011 1:48 AM CDT
"The machine was still running.  No one had shut it off.  The machine he later came to know intimately: the Hadley-Watson Model-6 Speed Ironer and Folder...The people who worked here in the steam and the wet had a better name for it. The mangler."
Watching4theMODS
Sep 22, 2011 5:36 PM CDT
MGM holding it's own Stock price   Oct 07 $91.61 Stock price   March 09 $2.33 Today it's around $10 a share I guess the definition of holding it's own has changed.

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