Elevator Was Serviced Just Before Deadly Accident But still no explanation for Midtown tragedy By John Johnson, Newser Staff Posted Dec 15, 2011 6:37 PM CST 9 comments Comments Suzanne Hart in a Facebook photo. (Facebook) (Newser) – The elevator that trapped Suzanne Hart in a deadly accident yesterday had a safety feature that should have kicked in but didn't, and investigators are still trying to figure out why. DNAinfo reports that repair crews began servicing the elevator Tuesday and finished up the electrical work Wednesday morning. Shortly after they left, the 41-year-old Hart tried to enter the elevator, but somehow got trapped in the doors and jerked upward to her death. “I can’t process any of this,” says her boyfriend. “Everybody's crushed. She was the bright spot of my life.” The city Buildings Department is examining the Madison Avenue building for possible structural damage and will review other elevators serviced by Transel Elevator, reports the New York Times. Click for more.