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Starbucks' China Problem: People Love It Too Much

Customers linger for hours, and don't always buy anything

By Kate Seamons,  Newser Staff

Posted Apr 18, 2012 9:55 AM CDT

(Newser) – It's a good problem to have ... maybe? Starbucks is making huge inroads in China, and expects it to become its second-biggest market, booting Canada to No. 3, by 2014. But a lot of the customers who are pouring in these days don't seem to want to leave. Or, in many cases, buy anything. Reuters reports that Chinese nationals don't have the same to-go mentality of Americans and other customers, preferring to linger for hours. And with lower income levels than their American counterparts, many customers bring their own food—and, in some cases, pass on buying a drink.

Reuters, in a look at other hurdles to growth, notes that based on average wages in China, buying a tall caramel macchiato requires the equivalent of 1.3 to 1.9 hours of work. Its stores, which now number 570 there, brought in $358 million in 2010, a fraction of the $8 billion US customers spent that year. But on the plus side, its profit margins are 22% higher in China thanks to US prices and Chinese labor costs.

A Starbucks staff member hands out free coffee to customers at an event to mark the 10th anniversary of Starbucks' launch in China.
A Starbucks staff member hands out free coffee to customers at an event to mark the 10th anniversary of Starbucks' launch in China.   (AP Photo/Greg Baker)
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COMMENTS
Showing 3 of 11 comments
WarmWeatherGuy
Apr 18, 2012 11:20 AM CDT
They can turn off the Wi-Fi.
Tology
Apr 18, 2012 11:19 AM CDT
Chinese people hyped up on caffeine,  their production output is going to triple....we're screwed.
AuralArgument
Apr 18, 2012 9:59 AM CDT
Good reason why many Laowai stay the hell out of the place...
 

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