Passengers Sue JetBlue Over Pilot Freak-Out But the airline tops a customer satisfaction survey By Evann Gastaldo, Newser Staff Posted Jun 13, 2012 12:19 PM CDT 6 comments Comments Apparently, most (but not all) customers are pretty satisfied with JetBlue... (PRNewsFoto/JetBlue Airways) (Newser) – For the seventh consecutive year, JetBlue ranked No. 1 in airline customer satisfaction in a JD Power survey … but at least 10 passengers are most definitely not satisfied. They filed a lawsuit against the airline today, alleging gross negligence in allowing pilot Clayton Osbon to fly. They claim they feared for their lives when Osbon ran through the cabin screaming in March, forcing an emergency landing, and they want unspecified damages for emotional distress. Osbon was "yelling about September 11th, Iraq, Iran, Afghanistan, al-Qaeda, and terrorists," the lawsuit claims, and also allegedly said things like: "We're all going down," "There's a bomb on board," and "The plane will never make it to Vegas." As for Osbon, a hearing Friday will determine whether he is mentally competent to stand trial, the AP reports. And as for that customer satisfaction survey? Southwest ranked a close second, the Orlando Sentinel reports, and US Airways was dead last.