Tim Cook Apologizes for Crappy Apple Maps

Meanwhile, iOS 6 users complain of WiFi problems

By Kevin Spak,  Newser Staff

Posted Sep 28, 2012 8:46 AM CDT

(Newser) – How bad is the firestorm over iOS 6's reportedly terrible new Maps app? So bad that Apple CEO Tim Cook felt compelled to publicly apologize today. "At Apple, we strive to make world-class products," he wrote on the company's site. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better."

Cook made no specific promises of any kind of fix; he suggested customers download alternative mapping apps like Bing or Mapquest from the App store, or even use Google Maps via the Safari browser. Meanwhile, a new iOS 6 controversy may be brewing. Mashable reports that many users are complaining of WiFi problems, with the thread about them on Apple's support forums now 94 pages long.

Scott Forstall, Apple's senior vice president of iOS Software, talks about the new iOS map program during the Apple Developers Conference in San Francisco, June 11, 2012.
Scott Forstall, Apple's senior vice president of iOS Software, talks about the new iOS map program during the Apple Developers Conference in San Francisco, June 11, 2012.   (AP Photo/Marcio Jose Sanchez)
Apple CEO Tim Cook walks on stage at the beginning of an event in San Francisco, Sept. 12, 2012.
Apple CEO Tim Cook walks on stage at the beginning of an event in San Francisco, Sept. 12, 2012.   (AP Photo/Eric Risberg)
Apple CEO Tim Cook speaks before introducing the new iPad during an event in San Francisco, Wednesday, March 7, 2012.
Apple CEO Tim Cook speaks before introducing the new iPad during an event in San Francisco, Wednesday, March 7, 2012.   (AP Photo/Paul Sakuma)
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