Aggressive Debt Collector Pays $3.2M Fine
Promises to stop calling people multiple times a day
By John Johnson, Newser Staff
Posted Jul 9, 2013 5:14 PM CDT
Updated Jul 14, 2013 12:45 PM CDT

(Newser) – It's a little solace perhaps for people besieged by phone calls morning, noon, and night by debt-collection firm Expert Global Solutions: The company agreed to pay the FTC a $3.2 million fine and ease up on the harassment of debtors, reports Reuters. It's the biggest such fine ever levied on a third-party debt collector. "They called after being asked to stop; after they promised to stop; early in the morning; late at night; at people's workplaces—when they knew the employers prohibited the calls," writes an FTC official.

Those types of tactics aren't just annoying, they're illegal under the Fair Debt Collection Practices Act and the FTC Act, reports ABC News. Among the changes: The company and its subsidiaries will stop calling people if the debt is being disputed, at least until an investigation takes place. The company also has to record 75% of its calls and keep the recordings for at least three months. (Being a debt collector can be a lucrative job.)

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Showing 3 of 96 comments
Jul 15, 2013 11:59 PM CDT
Hate these companies. I don't owe anyone, but some whacko company calls my number all the time. My real name is like 'Jane Smith.' They probably call every Jane Smith trying to find the right one. To get them to stop, I'll have to file formal written complaints with the Federal Trade Commission and the AG's office of the state where they're incorporated. Stinks to be me.
Jul 14, 2013 4:42 PM CDT
Jul 14, 2013 12:52 PM CDT
yeah right their back to their dirty tricks.As usual