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Mistake Wipes Out 14,000 Email Accounts

Red-faced Charter Comm. apologizes for goof, offers credits

By Rob Quinn,  Newser Staff

Posted Jan 25, 2008 12:34 AM CST

(Newser) – Embarrassed executives at Charter Communications have given $50 credits to each of 14,000 customers who had their email accounts accidentally wiped out, the AP reports. A company spokeswoman apologized for the technical error that saw active accounts erased in a routine clearout of unused email accounts.The cable company didn't realize their mistake until complaints started flooding in.

"The thing that really makes me sick is that a lot of family photos that people had emailed me and a lot of artist photos were lost," said a customer who lost 7 years of emails."I never thought to download them onto something else." Charter say they are changing their procedures to prevent any more such mass deletions.

Service trucks are parked in front of a Charter Communications facility in St. Louis in this Feb. 28, 2006 file photo. The company has given $50 credits to each of 14,000 customers who had their e-mail accounts wiped by a glitch during routine maintenance.  (AP Photo/Tom Gannam, file)
Service trucks are parked in front of a Charter Communications facility in St. Louis in this Feb. 28, 2006 file photo. The company has given $50 credits to each of 14,000 customers who had their e-mail...   (Associated Press)
14,000 Charter Communications customers have had their e-mail accounts wiped out by a maintenance error.
14,000 Charter Communications customers have had their e-mail accounts wiped out by a maintenance error.   (Shutter Stock)
The headquarters for Charter Communications Inc. in  St. Louis, Mo. is shown in this March 1, 2005 file photo. The company has apologized for an error that wiped out 14,000 active e-mail accounts. (AP Photo/James A. Finley, file)
The headquarters for Charter Communications Inc. in St. Louis, Mo. is shown in this March 1, 2005 file photo. The company has apologized for an error that wiped out 14,000 active e-mail accounts. (AP...   (Associated Press)
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