United to Honor Tickets Sold for $0
Company won't say how much it is losing
By John Johnson, Newser Staff
Posted Sep 14, 2013 5:30 AM CDT
A United Airlines jet takes off from Pittsburgh International Airport.   (AP Photo/Gene J. Puskar)

(Newser) – Congratulations to all those lucky travelers who booked flights via the United Airlines website during a few magical hours yesterday: Tickets were accidentally sold for free, and the company says it will honor them. United isn't saying how many tickets were sold or much it will lose, reports Bloomberg. Nor it is clear how the glitch happened, though a spokesperson chalks it up to human error, not a computer snafu, notes NBC News.

Most people who scooped up tickets paid only a $2.50 per leg security fee put in place after the 9/11 attacks, including this Chicago traveler—a lawyer—who got six tickets to LA for all of $60. “They took the high road, said, 'We made a mistake.' It may cost them some money on the front end, but it saves them potential litigation and bad press.”

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Showing 3 of 11 comments
Butchy
Sep 30, 2013 1:24 PM CDT
Has anyone noticed just how many Airplane stories there have been recently? It's a little strange.
OuttaHere
Sep 14, 2013 11:22 AM CDT
Image is everything and this was a cheap price to pay to maintain it.
crankydude
Sep 14, 2013 10:11 AM CDT
A $2.50 fee to use 911 to aggrandize the already rich and powerful. "911": a notorious government operated scam to nullify the constitution and make the wealthy wealthier. And it is not the only one. We all pay such fees for things like cellular service. But give Americans who struggle to make do, a one time payment of $250 and even the beneficiaries are puppeting the party line of the wealthy that we are destroying the US. Automatons of America. "Please oppress me. I love you"