OfficeMax Addresses Mail to 'Daughter Killed in Crash'
Blames problem on third-party mailing list company
By Evann Gastaldo, Newser Staff
Posted Jan 20, 2014 12:09 PM CST
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(Newser) – A Chicago couple is upset after receiving a mailer from OfficeMax last week addressed to Mike Seay ... and "Daughter Killed in Car Crash." Seay and his wife lost their 17-year-old daughter to a car accident last year, and Seay tells NBC Chicago he's wondering, "Why would [OfficeMax] have that type of information? Why would they need that?" The store manager said the situation was "impossible," so NBC reached out; the company is now blaming the incident on a third-party mailing list provider.

"We have reached out to the third-party mailing list provider to research what happened," the corporate office says in a statement. "Based on a preliminary investigation today we believe this to be an inadvertent error; and we are continuing the investigation." But Seay has more questions: "How much other types of other information do they have if they have that on me, or anyone else? And how do they use that, what do they use that for?" He tells the Los Angeles Times he has not received a personal apology from OfficeMax.

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Showing 3 of 11 comments
thewhiterider
Jan 23, 2014 7:27 PM CST
All I can say is wow. Just wow.
Blueluck
Jan 21, 2014 11:59 AM CST
2:1 odds that the information came directly from the parents. After their daughter died, they would have cancelled subscriptions and taken her name off of various things. They probably explained to someone in a call center (or maybe via email or a web form) that their daughter had died in a car crash, and that text got inserted into the "name" field instead of the "comments" field when her name was removed. If not that, then some similarly innocent mistake on the part of the parents or a wage slave somewhere.
YetiKitty
Jan 20, 2014 7:25 PM CST
Why does newscaster have to stand outside in the snow to read this. Don't they have a nice warm studio somewhere? The scene has nothing to do with the story.