On 1st Day, 911 Operator Takes Call About Her Dad

Crystal Morrow recognized her aunt's voice on the line

By Evann Gastaldo,  Newser Staff

Posted Apr 2, 2014 2:04 PM CDT

(Newser) – Crystal Morrow was just four hours into her first day working solo as a 911 operator in Georgia when she took a call—and heard a familiar voice. It was her aunt, who had called 911 because Morrow's dad went into diabetic shock. "I heard her voice and I saw her name pop up on the screen," Morrow tells ABC News. "I did freeze, my hands froze over the keyboard, but I knew I had to get the call in."

Morrow walked her aunt through all the steps needed to save her dad's life, staying on the line with her until paramedics arrived—and her aunt had no idea who she was talking to. Morrow's dad survived, and a colleague praised how the 911 operator handled the situation. "She took the entire call and then she got up after the call and stepped outside," the woman who trained Morrow tells My Fox Atlanta. "I went to check on her and told her to go see about her family." The incident happened in August, but the 911 tape was just released. (A less feel-good story: A Delaware 911 dispatcher took a call ... and then warned her boyfriend rather than sending help.)

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My Fox Atlanta's report   (My Fox Atlanta)

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