Cops: Laptop Thief Busted After Customer Service Call
Suspect phoned Apple for help months after burglary
By John Johnson, Newser Staff
Posted Apr 10, 2014 12:00 PM CDT
File photo of a Macbook Air laptop.   (AP Photo/Tony Avelar, File)

(Newser) – Calling customer service for help with your laptop is generally a fine idea, but maybe not if you stole the thing in a home burglary. Police in New Hampshire say they made an arrest on Monday and recovered a computer stolen in February 2013 thanks to that very scenario, reports WMUR. The break came when Apple emailed the original owner and thanked him for calling customer service. Except he hadn't.

Someone else had done so, using the long-gone laptop's serial number as a reference. "It then took us a while to track down the individual who made the phone call, but we were able to put that together and ultimately come up with enough evidence to charge him with the original burglary and recover the computer," says a detective. It might be "the only example of when a broken computer is a good thing," observes the Consumerist.

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Showing 3 of 4 comments
Ezekiel 25:17
Apr 11, 2014 1:16 AM CDT
We had this Mexican kid who was a stocker at Office Depot. Some of us saw him climb in the section near the lockup area for phones, laptops, and high end electronics. Then we started coming up short on weekly spot inventories. We had an idea but no proof. The proof we needed came when we had reported all of the ESN's on the phones to Tmobile and ATT. Then this guy calls me and says, "Hey, I bought a phone from this Mexican kid at the local flea market. ATT told me the phone was stolen from your store. I told him to bring it in and see if he could identify the Mexican kid who sold it to him. He walks in the front door and Juan's face turned Anglo white. It did not go down fast as we had to have a corporate investigator arrive from Florida. He arrived and first questioned the customer. Then he called Jaun in and he finally confessed. Soon I see Juan's wife walk in the front door with two grocery sacks full of electronics. She also brought what was left of the cash they had obtained by selling stolen goods. Both of them were charged with grand larceny and both fled back to Mexico.
Box1Car
Apr 10, 2014 4:17 PM CDT
Like the motto says on the sides of police cars across the country "To serve and protect..............PROPERTY, not citizens" The last part is always left off so its a form of "LIE by Omission"
WarmWeatherGuy
Apr 10, 2014 12:49 PM CDT
I've never heard of a "detective" doing anything useful like this. I thought our cops only knew how to give speeding tickets. Kudos to the detective.