Refused Bathroom Trip, Girl Pees on Plane Seat
Jennifer Devereaux says JetBlue attendant snapped at her
By Neal Colgrass, Newser Staff
Posted Jun 15, 2014 4:02 PM CDT
"Prism" to join JetBlue's Design Line-Up.   (PRNewsFoto/JetBlue Airways)

(Newser) – Jennifer Devereaux's little girl had to go to the bathroom, but the flight attendant said no. Soon after, the 3-year-old went anyway—right there on the seat of the JetBlue plane, Reuters reports. "It wasn’t about bad customer service ... it was about bad human decency," Devereaux says. It all started when the flight attendant said the girl, Summers, couldn't use the restroom while the plane was delayed and sitting on the tarmac in New York last Monday, CBS Boston reports. Summers started crying, but the attendant was unswayed. "She snapped at me, 'No sit down,'" says Devereaux.

Devereaux got up to clean the mess and refused to the flight attendant's order to sit down. At that point, the plane started moving back toward the gate and the pilot announced that a non-compliant passenger was on board who had to be taken to security. Devereaux says she got scared, but an off-duty pilot sitting nearby persuaded the crew that things were OK. JetBlue later said it was following FAA rules, but offered Devereaux $50 off a future flight and $5,000 to the charity of her choice. "Happy tears," wrote Devereaux on Twitter. "A really nice lady apologized to me!" (When a classically-trained violinist was barred last month from bringing his instrument onboard a plane, he protested ... by playing Bach on the tarmac.)

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Showing 3 of 137 comments
jay wrigth
Jun 24, 2014 7:52 PM CDT
JetYellow? I just had a flashback to catholic elementary school where the nuns would indescriminately deny requests for bathroom privelages, especially after lunch. I saw several classmats lose control of their bladders on a tile floor, not an upholstered seat. What was the name of the attendant, Sister Mary......? I can only pray (thank you catholic school) that this attendant contracts a hyperactive bladder and dyspareunia. Only then she can realize the anxiety her lack of basic human needs caused. Friendly Skies my ass!
Eloquent
Jun 20, 2014 10:49 AM CDT
I use to fly quite a lot when I worked for a pretty good size law firm. Flying was decent then and the flight crew was usually polite. Flying in this new age of massive mergers is really awful. I went to Washington D.C. to receive the Congressional Gold Medal on behalf of my father in 2012. On the return flight the airline, for some reason, decided to go through my checked luggage. When I arrived home and opened my bag, all of my toiletries had been opened and the airline didn't even bother to close the bottles properly. As a result my clothes (some of which were quite expensive) were ruined. Of course I bothered to write the airline, which could have cared less about the damage to my property. Moral of story: drive when you can and arrive unstressed, feeling respected, and with more of your money in your pocket.
American1776
Jun 18, 2014 9:18 AM CDT
I'm old enough to remember when there was a thing called customer service. Businesses were actually thankful that you chose them to do business with. Today they couldn't care less if you ever come back. With the population as it is there's someone right behind you they can insult as they take money from both of you.