Southwest Deplanes Family Over Dad's Critical Tweet
Gate agent didn't like that tweet mentioned her name
By Shelley Hazen, Newser User
Posted Jul 24, 2014 11:58 AM CDT

(Newser) – Think twice before you tweet—it could get you kicked off a plane. After Duff Watson used Twitter to complain about a Southwest gate agent, he was deemed a safety threat, deplaned with his two young daughters, then threatened with police action unless he deleted the tweet. It all started when Watson and his nine- and six-year-old daughters tried to board a Southwest Airlines flight from Denver to Minneapolis Sunday, ABC News reports. As an A-List member, Watson is allowed to board early and says he has previously been allowed to take his girls with him, but the gate agent wouldn't let him this time. “I’m not going to leave my kids alone to board," Watson tells ABC News. After a "terse exchange" with the agent, the family waited to board, together, CBS News reports.

When they got to their seats, Watson sent out the tweet, which he recalls as: “Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.” That’s when he was ordered to get off the plane, and learned that the gate agent "said I was a safety threat," though Watson says he made no threats and didn’t swear. She told him to delete the tweet or she'd call the police; he obeyed, and the family was allowed back on the plane. Southwest apologized and offered Watson a $50 voucher, but also backed up the agent’s decision not to let Watson’s kids board early. So, of course, he tweeted again: “The follow-up from the incident on Sun. with @SouthwestAir is now a double insult. Choose a kinder airline. #neveragain Family deplaned?”

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David Hutchinson
Oct 12, 2014 9:27 AM CDT
so the guy got mad b/c he couldn't bully his way past someone doing their job??? then he was on someone else's plane running his mouth and wanted a ride somewhere ??? Sometimes you have to realize you aren't the center of the universe and just b/c you have some airline miles doesn't mean you get to be a bully and then run your mouth about it in a one sided conversation. I can get priority seating by flying a couple times a year and filling out some paperwork. it's a numbers game. just fill stuff out get the right credit cards etc. people need to get over themselves if he was that worried about it he would have made arrangements before they called for priority boarding and assumed that he and his kids could board on his membership. this feeling of entitlement is what is wrong with our Country. What probably happened was someone from the company called the woman at the gate and told her she was by name addressed and location labeled on twitter which is a security risk at an airport. If you don't think so please please please don't ever work for any security service I use.
Jul 25, 2014 8:56 PM CDT
"Southwest apologized and offered Watson a $50 voucher, but also backed up the agent’s decision not to let Watson’s kids board early" Translation: "I SAID I'm SORRY! Oh and here's $50. Oh, one last thing... GFY!"
Jul 25, 2014 1:46 PM CDT
how did they get the tweet and identify him as the one who posted it so quickly?