Guy Can't Pay Bill, Capital One Sends New Keyboard
MaskedKoala's number 2 key was ruined by orange juice
By Shelley Hazen, Newser User
Posted Jul 31, 2014 10:48 AM CDT
Updated Aug 3, 2014 8:52 AM CDT

(Newser) – It’s a problem for the Internet era—the wonky keyboard key. For one Redditor and Capital One customer, his wonky key was the number 2 … which is part of his credit card account number. Also unable to copy and paste the required 2 in the account field online, MaskedKoala complained to Capital One that he couldn’t pay his bill, Consumerist reports. They weren’t unsympathetic to the orange juice incident that felled the number 2 key—they sent him a brand-new Apple keyboard with a kind note attached, adds Mashable.

"We considered just getting you a new '2' key, but figured why not get you the whole 9," wrote Capital One employee Adam. Fellow Redditors accused MaskedKoala of making up the story after he posted it, but Consumerist and Mashable verified it. The gesture was part of the company’s policy to perform "random acts of kindness" for customers, the company says. Click here to see MaskedKoala's pictures of the note. (Maybe attacks on keyboards are the reason orange juice is in trouble in the US?)

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Ezekiel 25:17
Aug 16, 2014 7:42 PM CDT
Not heard of key remapping I guess. Its a fun trick to do to someone. There is also the app based keypad you can download. Totally looks like the guy was just reaching for a reason to skip payments and not suffer consequences. Here's my tip, get rid of all credit. If you just have to have one, create a revokable trust and use it to open the account.
Aug 4, 2014 12:56 PM CDT
If Capital One really wants to do a random act of kindness then the should take someone who owes them money that is out of a job and forgive their debt.
Aug 3, 2014 8:06 PM CDT
...99 -- I ain't afraid to speak up! First, I want to say: Publicist, publicist, publicist! That's what you do when you feel your image is failing. Second, they can buy this guy an expensive Apple keyboard, but they refused to waive a late charge of $25 on me for being a couple days late. I called and reminded them that I am perfectly within my rights with them to request it be waived since I had not been late since January 1, 2014. I was told some screwy stuff: 'OK, the fee will be waived, but it is going to stay on your balance.' The fee was not waived and they have been charging me late charges on late charges. On another CapOne issue -- and this may all be connected -- they filed a judgement against me because I refuse to continue paying them (on behalf of HSBC) a 29.99% flat rate APR. I have been paying it for 7 years. A $60 payment will get me $14 applied to my balance. No more! The complaint they filed was "verified" with page 1 of a billing statement. A kangaroo court in Racine, Wisconsin allowed it to be filed. I insisted that they cough up the original credit agreement that I signed. They skirted the issue. The court ruled in their favor. Aren't keyboards versatile? (And, I don't have a publicist.)