Woman, 72: Delta Kicked Me Off Plane ... for Looking Sick
Suzanne Hays' daughter says her mother was just sleeping
By Shelley Hazen, Newser User
Posted Aug 19, 2014 11:38 AM CDT
This Oct. 30, 2013 photo released by the State of Alaska Central Region Department of Transportation & Public Facilities shows a Delta Airlines plane on a runway, at right, in Cold Bay, Alaska.   (AP Photo/State of Alaska Central Region Department, Jeff Doerning)

(Newser) – An elderly woman says a Delta crew treated her "like I had leprosy" when they kicked her off a flight earlier this month … for looking sick. Suzanne Hays, 72, tells First Coast News she felt fine as she waited for her flight to Florida to take off on Aug. 5. But a passenger sitting next to her thought otherwise and told the crew she looked "tired and drowsy." Hays is naturally pale and has a neurological disorder, she explains. But the crew thought she might be contagious, and asked her to leave the plane. "Contagious with what?" she says.

The crew threatened her with a police escort, she says: "I was begging them not to throw me off the plane ... I started crying and crying." To ease the sting, the airline gave Hays a $20 voucher for tea and soup, she says. Then she spent a further hour and a half in the airport before she was put on another Delta flight. A Delta spokesman says the airline is investigating the incident. Meanwhile, Hays doesn't want to fly Delta any time soon ... other than when she returns home next week. (Read about a dad who almost got kicked off a plane ... for tweeting.)

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Showing 3 of 84 comments
tfal
Aug 20, 2014 1:20 PM CDT
Your right tru2form flight attendants are not medical professionals. They shouldn't judge A book by its cover. The healthiest looking individual could have a communicable disease And no one would think otherwise. So let's keep the flight attendants in their lane and leave the diagnosis to the medical professionals. We're a reactionary society, but when something really Bad happens, it's usually too late. That's why I avoid the airlines at all costs, especially DELTA and only fly as a last resort.
Tru2form
Aug 20, 2014 12:33 PM CDT
I for one, commend Delta for protecting the other passengers. Even if they erred, they did so on the side of caution. Flight attendants are not medical professionals and they can act only on outwardly appearing sickly people who should not be flying in the first place. In this case the sickly looking passenger should have advised the airline of her precondition - that would, of course, be distressing to other passengers. My compliments to Delta and btw, they should not have relented without a doctor's letter of this passenger's condition.
Doc
Aug 20, 2014 7:18 AM CDT
TWENTY DOLLAR FOOD VOUCHER? Sue Delta. Get the name of the person complaining through discovery and sue them too.