Terrible Restaurant Service Elicits ... Understanding Makenzie and Steven Schultz's $100 tip goes viral By Polly Davis Doig, Newser Staff Posted Sep 30, 2014 2:28 PM CDT 37 comments Comments Not everybody reacts to crappy service the same way. (Facebook/Makenzie Schultz) (Newser) – The restaurant service was awful. "Took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entree," wrote Makenzie Schultz in a Facebook post. "Yeah, it was pretty terrible." But rather than one of the knee-jerk rants that clog newsfeeds everywhere, Schultz's post was a photo of the receipt—and the $100 tip she and husband Steven Schultz left their harried waiter—and a gentle reminder to be, well, gentle, reports Mashable. "It was very obvious that the issue was being short staffed, not the server. He was running around like crazy." Her post currently has 1.5 million likes, and almost 200,000 shares. Schultz's rationale: "I said to Steven... Wow, this used to be us. Waiting tables. I don't miss it at all and I never loved that job. I did it for the tips. Steven and I agreed it would feel good to make this guys (sic) night when he would probably be getting minimal to no tips due to slow service. I'm not posting this for a pat on the back. I'm just sharing this as a friendly reminder to think of the entire situation, before you judge. And always always always remember where you came from."