Elon Musk Cancels Guy's Tesla Order After Complaint
To be fair, the complaint was posted on a blog
By Evann Gastaldo, Newser Staff
Posted Feb 3, 2016 12:02 PM CST
In a Tuesday, Sept. 29, 2015 file photo, Elon Musk, CEO of Tesla Motors Inc., introduces the Model X car at the company's headquarters, in Fremont, Calif.   (AP Photo/Marcio Jose Sanchez, File)

(Newser) – Warning: Do not get on Elon Musk's bad side. A California venture capitalist who put down a $5,000 deposit on a Tesla Model X blogged about problems he encountered during the launch event in an open letter to Musk—and Musk responded by canceling the man's order for the car, the Guardian reports. In his first post in September, Stewart Alsop complained that the event started nearly two hours late, with no acknowledgement of that or apology from Musk (and no "real food" provided, to boot). Alsop wrote that he ultimately left in disgust when it became clear he wouldn't be able to test-drive the Model X, as promised, until after some 1,300 people ahead of him. Then, in a follow-up post this week, Alsop reveals that Musk reached out to him personally ... to tell him he was banned from buying the car.

Alsop writes that Musk considered the open letter a "personal attack" but maintains that "I was actually just a customer who felt he had been ignored at an event designed for customers." He adds that it's particularly sad, because he had often talked—even in his complaint letter—about how excited he was to own one of the $130,000 cars. In response to the attention Alsop's post is getting, Musk tweeted Wednesday, "Must be a slow news day if denying service to a super rude customer gets this much attention." The Guardian asserts that Musk's wealth allows him "the ability to be unbelievably petty," but Kim Lachance Shandrow at Entrepreneur writes that Musk, "entrepreneurial superstar, future citizen of Mars," isn't getting the scrutiny other CEOs would over such a move. "Aside from a few dings and scrapes, his halo seems fully intact." (Musk isn't worried about offending Apple employees, either.)

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