Chaos Continues at Heathrow

Hundreds of volunteer staffers work to sort out baggage crisis
By Peter Fearon,  Newser Staff
Posted Mar 31, 2008 3:33 AM CDT
Passengers wait for their flight inside the new T5 building at Heathrow Airport Sunday. British Airways canceled 37 Sunday, bringing the total number of cancellations since the terminal opened Thursday...   (AP Photo/Lefteris Pitarakis)
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(Newser) – Hundreds of volunteer British Airways staffers spent their day off yesterday helping to return some of the 15,000 pieces of luggage lost when the state-of-the-art baggage system failed at the airline's new terminal at London's Heathrow airport last week. Scores of tech specialists have also been deployed to fix the computer problems, the Guardian reports.

Hundreds of flights were canceled last week, and at least 100 more will be canceled today and tomorrow. "We are making every effort to reunite delayed bags with their owners," said the British Airways chief. The new terminal is designed to handle 70,000 passengers a day, but currently can't process even a reduced schedule of 40,000 travelers.