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Is New iPhone Apple's Vista?

Analyst says continued tech, customer-service turbulence could do real damage

By Harry Kimball,  Newser Staff

Posted Jul 28, 2008 1:21 PM CDT

(Newser) – It’s still exceedingly tough to get a new 3G iPhone due to limited supply, and myriad technical problems persist in registering and operating the eagerly awaited gadget. Apple has apologized for the lines, and the bugs in its new syncing software, but one analyst tells USA Today that the fallout might soon sour perceptions of the company as a whole.

“A star product like the iPhone does a lot of great things for Apple,” Rob Enderle said. “But when things go wrong, it can bring down the entire image of a company.” And Enderle has an analogy from tech’s recent past: Microsoft’s “Vista wasn't finished, and that's what the iPhone feels like,” he says. “It's been rushed onto market, even though it wasn't ready.”

An Apple customer holds up his new Apple iPhone 3G to those waiting in line.
An Apple customer holds up his new Apple iPhone 3G to those waiting in line.   (AP Photo)
Customers wait for the new iPhones during the first day of the release.
Customers wait for the new iPhones during the first day of the release.   (AP Photo)
The new Apple iPhone 3G up close.
The new Apple iPhone 3G up close.   (AP Photo)
A man peeks in through the windows of an AT&T store where a long line of people waited in anticipation of the new Apple iPhone.
A man peeks in through the windows of an AT&T store where a long line of people waited in anticipation of the new Apple iPhone.   (AP Photo)
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