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Dropped Calls Plague New 3G iPhone

Customers complain of phone problems and rotten Apple response

By Rob Quinn,  Newser Staff

Posted Aug 16, 2008 1:00 PM CDT

(Newser) – Owners of 3G iPhones complain that their new phones are suffering from glitches, especially dropped calls—and that Apple seems keen to drop their calls when they report issues, ABC News reports. A company spokeswoman refused to comment when contacted about the iPhone problems, which also include slow web access and a lack of access to AT&T's network.

A growing number of owners are expressing frustration, both with the problems and Apple's failure to address them. Some analysts believe a rush to get the phone to market has resulted in a half-baked product, and sources say the problems are linked to a faulty chip that could require a recall, BusinessWeek reports.

The new Apple iPhone 3G up close in New York's Apple Store, Friday July 11, 2008.
The new Apple iPhone 3G up close in New York's Apple Store, Friday July 11, 2008.   (AP Photo/Ed Ou)
In this July 11, 2008 file photo, models hold the new iPhones during the first day of the release in Hong Kong.
In this July 11, 2008 file photo, models hold the new iPhones during the first day of the release in Hong Kong.   (AP Photo/Kin Cheung, file)
A model uses an Apple iPhone 3G during its presentation by Mexican mobile carrier Telcel, in Mexico City, Wednesday, July 9, 2008.
A model uses an Apple iPhone 3G during its presentation by Mexican mobile carrier Telcel, in Mexico City, Wednesday, July 9, 2008.   (AP Photo)
Customers line up to buy Apple's new 3G iPhone mobile handsets.
Customers line up to buy Apple's new 3G iPhone mobile handsets.   (Getty Images)
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They were very concerned about the number of competitive products coming to market, so they rushed the phone out. And the end result was it wasn't done, it wasn't cooked. - Silicon Valley analyst Rob Enderle

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