Glitches have plagued the new iPhone since its release and AT&T's rivals are gleefully capitalizing on customers' griping, the New York Times reports. It's still unclear whether Apple or the wireless network is to blame, but companies like Verizon aren't letting the opportunity slip by. “A phone is only as good as the network it’s on," crows one Verizon ad.
Consumers complain that Apple and AT&T have failed to clarify which party is responsible for the dropped calls and other problems that have triggered complaints. The relationship between the two firms seems to be getting rockier as problems continue. As wireless networks rarely inspire the kind of brand loyalty seen among Apple customers, the stakes are higher for AT&T.