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Plane Angry: Fliers Blast Lying Late Stats

Figures don't report delays to passengers, only to planes

By Wesley Oliver,  Newser Staff

Posted Jul 5, 2007 5:33 AM CDT

(Newser) – Even as the on-time performance of airlines reaches an all-time low, the reality is worse, the New York Times reports. Since they track how late planes are, not how late passengers are, airline statistics don't reflect a good deal of the waiting time—particularly when a passenger misses a connecting flight or has a flight cancelled.

Time isn't counted for fliers trapped on tarmacs for hours if their flights are eventually cancelled. When cancellations and missed connections are factored in, an MIT study founnd, the average customer wait is two-thirds longer than the reported statistic. And since planes have become more crowded since the study was done, the wait to get a seat on another flight is even longer.

A passenger sleeps on the floor as other passenger's wait in the queue's to check in for their delayed flight's at Glasgow International Airport Monday July 2, 2007. British police were sifting through large amounts of evidence from the vehicles and from video surveillance after two car bombs failed to...
A passenger sleeps on the floor as other passenger's wait in the queue's to check in for their delayed flight's at Glasgow International Airport Monday July 2, 2007. British police were sifting through...   (Associated Press)
Sandra Veillette (left) and Pierre Paquin take pictures of an airplane landing at Pierre Elliot Trudeau Airport Monday May 21, 2007. The spot located under the flithpath of landing planes becomes a haven for aviation fans from all aroud Montreal especially when there is good weather.  (AP PHOTO/CP,Peter McCabe)
Sandra Veillette (left) and Pierre Paquin take pictures of an airplane landing at Pierre Elliot Trudeau Airport Monday May 21, 2007. The spot located under the flithpath of landing planes becomes a haven...   (Associated Press)
Northwest Airlines Flight 97 arrives at Bradley International Airport in Windsor Locks, Conn., Monday, July 2,  2007, during its inaugural nonstop flight from Amsterdam. Flight 97 is the first-ever daily trans-Atlantic flight from Schiphol Airport in the Netherlands. (AP Photo/George Ruhe)
Northwest Airlines Flight 97 arrives at Bradley International Airport in Windsor Locks, Conn., Monday, July 2, 2007, during its inaugural nonstop flight from Amsterdam. Flight 97 is the first-ever daily...   (Associated Press)
Passenger's wait in the queue's to check in for their delayed flight's at Glasgow International Airport Monday July 2, 2007. British police were sifting through large amounts of evidence from the vehicles and from video surveillance after two car bombs failed to explode in central London on Friday and two...
Passenger's wait in the queue's to check in for their delayed flight's at Glasgow International Airport Monday July 2, 2007. British police were sifting through large amounts of evidence from the vehicles...   (Associated Press)
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