Digital technology plays a key role in the lives of most Americans, but it's often too complex, frustrating, and prone to failure, a study by the Pew Research Center finds. Nearly half of consumers said they regularly need help setting up a device, learning how to use it, or solving problems, reports the San Francisco Chronicle. Among researchers' findings:
- 44% of consumers reported that their home Internet access failed at least once.
- 39% of respondents said their computer didn't work properly.
- 29% of cell phone users said that their phones didn't operate properly.
- 26% of those with PDAs, such as BlackBerrys, reported a failure.