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Slowdown Scraps Busboy Jobs

Dishes pile up as servers are forced to do double duty

By Rob Quinn,  Newser Staff

Posted Jan 27, 2009 2:53 AM CST

(Newser) – Plates are piling up on restaurant tables across America as full-service eateries seek to save cash by axing busboys, reports the Wall Street Journal. Servers take food orders, then scramble to clear tables, fill bread baskets, scrape plates and perform all the other tasks once done by bussers. The change has mostly gone smoothly, although diners note waiters seem a lot more frazzled, say restaurant managers.

Some industry analysts say bussers—who must be paid minimum wage, unlike waiters—are luxuries that cash-strapped restaurants can't afford. Others, pointing to all those piles of plates, say the positions can't be eliminated by restaurants hoping to maintain good service. To ensure good service, bussing "would absolutely be the last place I'd cut," said a Denny's executive.

Restaurants who cut busboy positions complain they keep running out of spoons, as cutlery gets scraped into the trash by harried waiters.
Restaurants who cut busboy positions complain they keep running out of spoons, as cutlery gets scraped into the trash by harried waiters.   (©Orin Optiglot)
Diners say that dirty plates are setting up camp on tabletops now that restaurant chains are cutting back on busboys.
Diners say that dirty plates are setting up camp on tabletops now that restaurant chains are cutting back on busboys.   (©hyperscholar)
The slowdown in the restaurant trade has forced many eateries to lay off their busboys and make servers clear their own tables.
The slowdown in the restaurant trade has forced many eateries to lay off their busboys and make servers clear their own tables.   (Shutter Stock)
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