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Ryanair Boss: You Want Service? Try Another Airline

By Rob Quinn,  Newser Staff

Posted Aug 1, 2009 7:27 AM CDT

(Newser) – The budget-airline boss who's thinking about charging passengers to use the bathrooms on his planes wants you to know that he doesn't feel a bit bad about it. If you expect to be coddled, Michael O'Leary tells the New York Times, Ryanair's not for you. O'Leary—famed for his rudeness and his readiness to tack on every possible extra charge to keep ticket prices low—is just about the only airline CEO who has anything to boast about these days: Ryanair expects passenger numbers to jump from 58 million to 68 million this year while rival airlines flounder.

This despite what the Economist calls "appalling customer service, misleading advertising claims and jeering rudeness.” O'Leary is unrepentant: "Our customer service is unlike every other airline, which has this image of, ‘We want to fall down at your feet and you can walk all over us and the customer is always right,’ and all that nonsense." O'Leary says all that counts is low fares, a good on-time record, few cancellations and few lost bags. Speaking of bags, he's mulling the idea of making passengers carry their luggage out to the plane.

Ryanair chief  Michael O'Leary gestures while speaking during a media conference in Brussels.
Ryanair chief Michael O'Leary gestures while speaking during a media conference in Brussels.   (AP Photo/Virginia Mayo )
Ryanair chief executive Michael O'Leary shows a jersey celebrating the goal of 50-million passengers on Italian routes.
Ryanair chief executive Michael O'Leary shows a jersey celebrating the goal of 50-million passengers on Italian routes.   (AP Photo/Giuseppe Gualtieri)
Ryanair Chief Executive Michael O'Leary poses following a news conference in Milan, Italy.
Ryanair Chief Executive Michael O'Leary poses following a news conference in Milan, Italy.   (AP Photo / Giuseppe Gualtieri)
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Will we give you a refund on a nonrefundable ticket because your granny died unexpectedly? No! Go away. We’re not interested in your sob stories! What part of ‘no refund’ do you not understand?” - Michael O'Leary

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COMMENTS
Showing 3 of 9 comments
NxBigmouthery
Aug 2, 2009 6:58 AM CDT
If they crash just one, they're fucked.
Spydiggity
Aug 2, 2009 6:14 AM CDT
The picture looks like he's toking a giant, elaborately decorated joint
DeniseVB
Aug 1, 2009 12:48 PM CDT
If his planes get you from point A to B safely, cheap and on time, I'd fly 'em.

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