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MONDAY, NOVEMBER 23, 2009
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17

Sidekick Users Revolt Over Mass Data Loss

Forums crowded with angry users; some threaten lawsuit

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(Newser) – Sidekick users are on the warpath after learning Microsoft and its subsidiary, the ironically named Danger Inc., have lost all their data, permanently, in a server crash. T-Mobile offered to credit users a free month of data service, but that didn’t mollify the people on T-Mobile’s support forums, ComputerWorld reports. By midday today, 3,600 had posted angry messages, with most threatening to dump their phones.

“I just spoke to a lawyer,” said one user. “He informed me he would be happy to start a class-action suit against T-Mobile. He said he could not only get us out of our contracts, but can more than likely get $50 per contact lost.” Microsoft and T-Mobile issued a statement saying they were working on recovering the data but “the likelihood of a successful outcome is extremely low.”

In this product file photo provided by T-Mobile shows the T-Mobile Sidekick LX, is shown.
In this product file photo provided by T-Mobile shows the T-Mobile Sidekick LX, is shown.   (AP Photo/T-Mobile, file)
In this Feb. 10, 2009 file photo, students use their T-Mobile Sidekicks at Boston Arts Academy in Boston.
In this Feb. 10, 2009 file photo, students use their T-Mobile Sidekicks at Boston Arts Academy in Boston.   (AP Photo/Charles Krupa, file)
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17 comments
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thudson
Oct 12, 09 1:41 PM CDT
that's pretty awful. i'm sure they'll get a hefty slap on the wrist for this one. yet another screw up in a litany of missteps by microsoft. Reply
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Cprizzle
Oct 12, 09 1:48 PM CDT
Seriously. As if anyone needs MORE reason NOT to buy their products. I learned that from 2 laptops and an Xbox.
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-2
IN RESPONSE:
Jayster999
Oct 12, 09 2:15 PM CDT
Yeah, my son's Xbox died and all we got was the runaround from them.
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+1
IN RESPONSE:
BeatBlaster
Oct 12, 09 2:21 PM CDT
No way Cprizzle!!! Give me a good reason why the laptops sucked besides "they suck."
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+2
IN RESPONSE:
2-bits
Oct 12, 09 2:28 PM CDT
Jay: You might find this handy guide to navigating their support tree and getting them to fix it useful then: http://forums.somethingawful.com/showthread.php?threadid=2519135
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