Biggest Restaurant No-Nos, Part 2

Owner offers another 50 ways to please guests, keep job

By Harry Kimball,  Newser Staff

Posted Nov 5, 2009 1:30 PM CST

(Newser) Bruce Buschel isn't out of touch. "I realize that every deli needs a wisecracking waiter," he writes in the New York Times, "and burgers always taste better when delivered by a server with tattoos and tongue piercing(s)." But at his soon-to-open restaurant, these rules (coupled with last week's) are set in stone:

  • Educate thyself. "If you serve Balsam Farm candy-striped beets, know something about Balsam Farm and candy-striped beets."

  • "Bring the pepper mill with the appetizer. Do not make people wait or beg for a condiment." And while you're at it, "do not bring judgment with the ketchup."
  • Water glasses don't need to be full all the time. "You'll make people nervous." But also, "do not let a glass sit empty for too long." Find that golden mean.
  • Tell the diner what that mouthwatering special costs.
  • "Do not bring soup without a spoon." While it's a great setup for a joke, "few things are more frustrating than a bowl of hot soup with no spoon."
  • "Do not disappear."
For the full list, click the source link.

Soup with no spoon is not fun for the customer.
Soup with no spoon is not fun for the customer.   (Flickr)
Make sure you tell guests what the specials cost, or else.
Make sure you tell guests what the specials cost, or else.   (Flickr)
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