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Biggest Restaurant No-Nos, Part 2

Owner offers another 50 ways to please guests, keep job

By Harry Kimball,  Newser Staff

Posted Nov 5, 2009 1:30 PM CST

(Newser) Bruce Buschel isn't out of touch. "I realize that every deli needs a wisecracking waiter," he writes in the New York Times, "and burgers always taste better when delivered by a server with tattoos and tongue piercing(s)." But at his soon-to-open restaurant, these rules (coupled with last week's) are set in stone:

  • Educate thyself. "If you serve Balsam Farm candy-striped beets, know something about Balsam Farm and candy-striped beets."

  • "Bring the pepper mill with the appetizer. Do not make people wait or beg for a condiment." And while you're at it, "do not bring judgment with the ketchup."
  • Water glasses don't need to be full all the time. "You'll make people nervous." But also, "do not let a glass sit empty for too long." Find that golden mean.
  • Tell the diner what that mouthwatering special costs.
  • "Do not bring soup without a spoon." While it's a great setup for a joke, "few things are more frustrating than a bowl of hot soup with no spoon."
  • "Do not disappear."
For the full list, click the source link.

Soup with no spoon is not fun for the customer.
Soup with no spoon is not fun for the customer.   (Flickr)
Make sure you tell guests what the specials cost, or else.
Make sure you tell guests what the specials cost, or else.   (Flickr)
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COMMENTS
Showing 3 of 16 comments
chamisi
Nov 8, 2009 3:52 AM CST
I had 68 happen in Germany the waiters BO floored me
Rocket448
Nov 6, 2009 8:30 AM CST
More than one drink and I'm likely to tip 40% just for fun. Luckily my wife takes a look at my math and won't allow me to be crazy -- but good service always deserves a good gratuity. Most of these rules are really good guidelines, and a good server in a fine dining restaurant could benefit from reading them. With the cost of dining out making my forays into good restaurants much rarer than ever, I still enjoy the event -- and a good server with personality is part of the entertainment, to me.
BleeBloo
Nov 6, 2009 4:45 AM CST
You're definitely right. Although I have to disagree with number 96--don't ever say anything after the tip, ever? If they tip you five percent, there's probably a reason! Asking if everything was all right gives the guest the opportunity to voice any complaints (giving the waiter or manager a chance to make it right, and make them happier) AND gives the guest a chance to check their math--to miscalculate is human!
 

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