Biggest Restaurant No-Nos, Part 2
Owner offers another 50 ways to please guests, keep job
By Harry Kimball, Newser Staff
Posted Nov 5, 2009 1:30 PM CST
Soup with no spoon is not fun for the customer.   (Flickr)

(Newser) Bruce Buschel isn't out of touch. "I realize that every deli needs a wisecracking waiter," he writes in the New York Times, "and burgers always taste better when delivered by a server with tattoos and tongue piercing(s)." But at his soon-to-open restaurant, these rules (coupled with last week's) are set in stone:

  • Educate thyself. "If you serve Balsam Farm candy-striped beets, know something about Balsam Farm and candy-striped beets."

  • "Bring the pepper mill with the appetizer. Do not make people wait or beg for a condiment." And while you're at it, "do not bring judgment with the ketchup."
  • Water glasses don't need to be full all the time. "You'll make people nervous." But also, "do not let a glass sit empty for too long." Find that golden mean.
  • Tell the diner what that mouthwatering special costs.
  • "Do not bring soup without a spoon." While it's a great setup for a joke, "few things are more frustrating than a bowl of hot soup with no spoon."
  • "Do not disappear."
For the full list, click the source link.

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Showing 3 of 16 comments
chamisi
Nov 8, 2009 3:52 AM CST
I had 68 happen in Germany the waiters BO floored me
Rocket448
Nov 6, 2009 8:30 AM CST
More than one drink and I'm likely to tip 40% just for fun. Luckily my wife takes a look at my math and won't allow me to be crazy -- but good service always deserves a good gratuity. Most of these rules are really good guidelines, and a good server in a fine dining restaurant could benefit from reading them. With the cost of dining out making my forays into good restaurants much rarer than ever, I still enjoy the event -- and a good server with personality is part of the entertainment, to me.
BleeBloo
Nov 6, 2009 4:45 AM CST
You're definitely right. Although I have to disagree with number 96--don't ever say anything after the tip, ever? If they tip you five percent, there's probably a reason! Asking if everything was all right gives the guest the opportunity to voice any complaints (giving the waiter or manager a chance to make it right, and make them happier) AND gives the guest a chance to check their math--to miscalculate is human!