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Holiday Shipping Costs Get the Heave-Ho-Ho

Charges ditched as online competition heats up

By Rob Quinn,  Newser Staff

Posted Nov 17, 2009 1:42 AM CST

(Newser) – Free shipping is quickly becoming the rule instead of a bonus as online and catalog retailers seek to lure holiday shoppers. Many shoppers searching for deals now abandon Internet shopping sites as soon as they find they must pay shipping costs, analysts are finding. Some 57% of retailers are offering no-strings-attached free shipping this holiday season, up from just 25% in 2004, according to a survey from Shop.org.

The motive for retailers isn't just single sales, but winning year-round business from regular online shoppers who tend to shy away from shipping charges. "You're delighted the first time you get free shipping, but you expect it the second time," an exec at digital marketing publisher Econsultancy tells USA Today.

An Amazon.com employee grabs boxes off the conveyor belt to load in a truck at the company's Fernley, Nev., warehouse.
An Amazon.com employee grabs boxes off the conveyor belt to load in a truck at the company's Fernley, Nev., warehouse.   (AP Photo/Scott Sady, File)
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Consumers feel it's their right to buy online without paying for shipping. - Scott Silverman,
executive director of Shop.org.

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COMMENTS
Showing 3 of 3 comments
zackmasson
Nov 18, 2009 9:42 AM CST
It's not free shipping, they shift the price into the product mostly.
youngblood
Nov 17, 2009 11:05 AM CST
At least you have a family so enjoy it!
brawne
Nov 17, 2009 8:47 AM CST
Oh for a catalogue. As most holidays approach, I find that I must buy my children's plane tickets for Christmas. What's up with that? They aren't poor, and my dad would have filleted and eaten me before coughing up a buck. We are becoming quite strange about this, and it is all of of us in the middle between parents and kids who are taking a beat down.
 

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