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Indian Phone Banks Tackle US Debt Collection

Cheaper and better workers draw American agencies overseas

By Matt Cantor, Newser Staff

Posted Apr 24, 2008 2:20 PM CDT

(Newser) – As individuals' debt grows in a tough economy, US debt-collection agencies are expanding into India, where collectors work more cheaply—and are often better, the New York Times reports. Indian collectors are “very polite, very respectful, and they don’t raise their voice,”... Read full story »

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Indian Phone Banks Tackle US Debt Collection

Cheaper and better workers draw American agencies overseas

India • outsourcing • consumer debt • debt collection

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More Newser Stories

Indian Debt Collectors See US' Dark Side

Outsourced call centers get ring-side seat for economic crash

How Call Centers 'De-Indianize' Workers

The allure of wealth drives call-center workers to shed culture

Kids Outsource Homework to Indian Tutors

Cultural divide an issue, but tutors far cheaper overseas

Facebook Turns to Indian Workers

Company plans to double number of support centers

Now Driving Innovation in India: the Poor

As developed economies slump, it markets directly to the lower class

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