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Most Returned Electronics Aren't Broken

Consumers often can't figure out how to use them

By Laila Weir,  Newser User

Posted Jun 3, 2008 6:30 PM CDT

(Newser) – Just 5% of the electronics that consumers return to stores actually don’t work, though often the buyers believe they’re broken, a new study says. In 68% of cases, “they thought it was defective when it wasn't, or there was an expectation gap,...   Read full story »

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