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Big Brother Is Watching... and Talking Back

Comcast redefines customer service by reaching out to bloggers

By Katherine Thompson,  Newser Staff

Posted Jul 25, 2008 8:35 AM CDT

(Newser) – Some bloggers who have vented online about their Comcast cable service have gotten a surprising—and, for some, a creepy—response: a reply from a customer service agent. Like a growing number of companies, Comcast monitors social network sites, public blogs, and message boards for...   Read full story »

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