FBI finds personal attention unnerves would-be felons
(NEWSER) - Bank employees are thwarting robbers in Washington state, not with steel bars or alarms—but with broad smiles and enthusiastic handshakes, reports the Seattle Times. The number of bank robberies in the state reached a 20-year low thanks to FBI training program "Safecatch," which teaches bank personnel to catch potential robbers off guard with exceptionally good customer service. More»
