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Oldsters Behind Counter Boost McDonald's Sales

By Rob Quinn,  Newser Staff

Posted Aug 13, 2009 5:42 AM CDT

(Newser) – Having workers in their golden years is key to the Golden Arches' success, according to a British study. Researchers found that customer satisfaction levels were 20% higher in outlets where people over 60 were employed. The boost comes from the older workers' better people skills,...   Read full story »

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