The allure of wealth drives call-center workers to shed culture
(NEWSER) - A salary of $5,000 per year may not sound like a lot, but in India, where per-capita income is just $900 per year, such a wage is highly desirable. That's why the systematic outsourcing of many customer service and sales lines to India, where US companies are more than happy to pay $2 per hour, has created a booming market for the possibly millions of applicants competing for call center jobs. New York native Andrew Marantz recounts his summer training to be a call center employee in Mother Jones , noting that prospective workers must shed their accents and abandon their culture. More»
