online review

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Law Firm's Suit Over Bad Yelp Review Backfires

Judge tosses libel lawsuit, orders firm to pay woman's attorney fees

(Newser) - "I'm just proud of this young lady," attorney Michael Fleming tells the Houston Press . "She stood up to them, she did the right thing, and she was successful." Last summer, 20-year-old Houston resident Lan Cai was hit by a drunk driver, breaking two bones in... More »

Bad Reviews Compel Dentist to Sue 5 Patients in 4 Years

Yelp now adds warnings to pages of businesses that retaliate

(Newser) - Yelp has just issued its third ever consumer alert, this one about a dentist in Manhattan who has sued five patients since 2012 for posting negative reviews, reports BuzFeed . Nima Dayani has asked for anywhere between $50,000 and $100,000 in damages, so Yelp is warning consumers that Dayani'... More »

Petsitter Wants $6,766 for Bad Yelp Review

Texas couple says Yelp review was fair

(Newser) - "Fair and honest feedback is not the issue here." That's what a pet-sitting company has to say after suing a customer who wrote a negative Yelp review. Robert and Michelle Duchouquette of Plano, Texas, say they hired Dallas' Prestigious Pets to check in on their two dogs... More »

Dog Owner Slapped With $65K Suit Over Bad Reviews

Jennifer Ujimori is waging a fight for First Amendment rights

(Newser) - "In a nutshell, the services delivered were not as advertised and the owner refused a refund." Sounds like a pretty standard negative Yelp review, but it got Jennifer Ujimori slapped with a $65,000 lawsuit. The Virginia woman wrote it after signing her Bolognese puppy up for a... More »

Hotel Fines Pair for Review: 'Hovel Run by Muppets'

They're charged $150, per hotel rules

(Newser) - A hotel is reportedly charging former guests some $150 after a terrible review—in accordance with the place's official rules. The Broadway Hotel in Britain makes things pretty clear, the BBC reports: "Despite the fact that repeat customers and couples love our hotel, your friends and family may... More »

Hotel Sues Guest for Posting Scathing Review

Guest claimed owner stoned, housekeeping drunk

(Newser) - The Ashley Inn in Lincoln City, Oregon, says its rooms and breakfast aren't nasty; the owner doesn't smoke weed; laundry and housekeeping are neither high nor drunk; Jen at the front desk wasn't having phone sex—and it's suing the guest who claimed otherwise in a... More »

Reviewer Wants Female Servers to 'Show Skin,' Owner Caves*

*By offering a very cheeky special

(Newser) - A West Virginia restaurateur digging through the pits of depravity, er, troves of wisdom, more commonly known as "online reviews" stumbled upon a charming little screed on UrbanSpoon demanding that his female servers "show some more skin." But instead of sending his thoughtful patron directions to Hooters,... More »

TripAdvisor Reviewers 'Blackmail' Hotels

British hospitality officials say it's on the rise

(Newser) - A customer walks into a bar and says, "I'm a senior TripAdvisor reviewer." So what's the punchline? According to British hospitality officials, the joke is on restaurateurs and hotel owners who are blackmailed by such customers, the Telegraph reports. "People threatening restaurants and hotels with... More »

Why We No Longer Care About Brands

Online reviews give us all the information we need: James Surowiecki

(Newser) - Once, a company could depend on its reputation to earn sales: Customers were willing to buy a GM car or Sony device based on advertising and prior experience with the brand. Then came Consumer Reports, JD Power, and most importantly, the Internet. Now, consumers have a wealth of information on... More »

Customer Fined $3.5K for Writing Negative Review

Kleargear says it was in her terms of sale

(Newser) - A Utah woman is facing a massive fine for having the temerity to tell the Internet about a lousy shopping experience. Jen Palmer's husband bought some items for her from Kleargear.com back in 2008. The items never arrived, Paypal canceled the transaction, and Palmer wrote a scathing review... More »

How a Fake Yogurt Shop Took Down Fake Reviewers

19 companies agree to stop deceptive practices in New York

(Newser) - Fake reviews are a known problem online—but New York has managed to crack down on them using an equally fake yogurt shop. After a yearlong investigation, New York Attorney General Eric Schneiderman this week announced that the state has reached settlements with 19 companies; they'll stop with the... More »

Edmunds.com Sues Website Over Bogus Reviews

Site says one source posted 60 reviews

(Newser) - Car website Edmunds.com is taking a stand against bogus online reviews. The company is suing a firm it says created 60 fake reviews of about two dozen car dealerships, the Los Angeles Times reports. Humankind, which runs GlowingReviews.co , was behind some 2,000 Edmunds member accounts, according to... More »

Inside the Wacky World of Amazon.com Reviews

Wait til you read what people think of 'How to Avoid Huge Ships'

(Newser) - The Wall Street Journal takes a delightful look at the thousands of "amateur comedians" parading around Amazon.com's review pages, but beware: Clicking on any of the product pages below could seriously inhibit your productivity for the rest of the day. Our favorite reviewer quips of quirky products... More »

Hot on Yelp: Prison Reviews

But amusing trend underscores serious problem

(Newser) - Planning on committing a crime in the near future? You might want to check Yelp first and make sure you do so in a county that has a nice jail. Yes, prison reviews are increasingly popular on Yelp, with reviewers commenting on everything from cleanliness and food quality to security... More »

Church Sues Woman Over Bad Google Review

Julie Anne Smith labeled church a 'cult'

(Newser) - An Oregon church is suing a woman who called the place a "cult" in a Google review. The defamation suit is seeking $500,000 after Julie Anne Smith allegedly accused the "creepy" church of "indoctrination," reports the Raw Story . "Don’t waste your precious lives... More »

10 Travel Scams You Must Avoid

Extra fees and useless 'deals' abound in travel business

(Newser) - Travel agencies and other travel organizations pull many schemes that are unethical without being illegal—so be wary. The Daily Beast presents 10 of the most common scams you should watch out for:
  • Travel clubs. They can cost thousands of dollars, and give you little but a few discounts to
... More »

PR Firms in Full-Out Assault on Online Reviewers

Firms fight to shape what's being said about their brands

(Newser) - It isn't just Yelp, now the object of a class-action lawsuit, that's accused of manipulating those supposedly spontaneous grass-roots reviews popping up all over the Internet. Public relations companies are working overtime to shape online, word-of-mouth marketing to benefit their clients. The arena is becoming a battleground as companies strive... More »

With New Site, Fishing Meets Facebook

GoFISHn.com aims to hook slice of $45B pie

(Newser) - With one eye on some of the $45 billion recreational fishing market and the other on the hundreds of millions of users Facebook has attract, GoFISHn.com is the latest site angling for anglers. “Nobody has done a good job in enthusiast sites,” founder Ned Desmond, looking to... More »

Anonymous Posters Bedevil TripAdvisor

Hotel ranking site shows dangers of crowdsourcing

(Newser) - Some recent snafus have taught TripAdvisor the hard way that crowdsourcing may be powerful, but it isn’t always reliable. In one recent incident, a new boutique hotel shot to the top of the site’s Miami Beach hotel rankings on a flood of positive reviews—until one reviewer implied... More »

Worst Food Trends of the Decade

From onion blossoms to overhyped chefs, these things need to go away

(Newser) - Asked to name the decade's worst dining trends, chefs and other food experts couldn't shut up. There were too many (including "mache, water sommeliers, organ-meat entrees, unisex bathrooms, bacon tattoos on chefs, over-flaunted kitchen burns, chefs tables") for Christopher Borrelli to list them all, but he... More »

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