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THURSDAY, NOVEMBER 26, 2009
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NEWS ABOUT: call center

call center stories: 4 news summaries

 Job-Rich N. Dakota 
 Lures the Unemployed 

State jobless rate is 4.2%

Aug 14, 09 2:37 PM CDT
(Newser) - North Dakota, not usually known for much other than open space, has suddenly become a job-seeker's paradise. The state of just over 640,000 has 9,000 open jobs and employs a recruiter who works full-time to lure workers, the Washington Post reports. "In North Dakota, it is pretty... More »

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unemployment • North Dakota • job search • recruiting • call center

Picking Up on Frustration, Call Centers Move Back Home

Dell support defeats language barrier

Dec 11, 08 12:28 PM CST
(Newser) - A new service from computer-maker Dell spotlights a customer-service trend: US-based call centers catering to American consumers. Dell users frustrated by language-barrier-induced difficulties they’ve encountered while on the line to India or the Philippines can pay $12.95 per month, the Washington Post reports, for access to a domestic... More »

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outsourcing • call center • Dell Inc • customer service • tech support

Indian Debt Collectors See US' Dark Side

Outsourced call centers get ring-side seat for economic crash

Oct 14, 08 9:49 AM CDT
(Newser) - Most Indian call center employees develop a fairly utopian view of the US, which seems a land of brand-name splendor and plenty. Not so at Aegis BPO Services, a call center specializing in debt collection, where employees are getting an up-close and personal look at the credit crunch. “It’... More »

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India • outsourcing • credit card • credit crisis • call center • debt collection

Call Centers Go From Booming to Begging

India's maturing economy takes shine off customer-service sector

Oct 18, 07 1:04 PM CDT
(Newser) - India's call centers are the classic symbol of how outsourcing has helped the world's second-largest country to boom, but Time reports that the sector is suffering as India grows richer and better educated. College graduates who several years ago aspired to work in a call center now say that the... More »

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India • call center

4 Stories


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