airline passengers

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Canada to Treat Airline Passengers Like 'People,' Not 'Numbers'

Ban on removing passengers from overbooked flights to be put in place

(Newser) - No one who has bought a ticket for a domestic or international flight in Canada will be allowed to be removed because of overbooking under a new passenger bill of rights, the country's transportation minister announced this week. Minister Marc Garneau says the shoddy treatment of air passengers outlined... More »

Video of Agent Brings United's Latest Apology

She threatened to cancel reservation because of recording, says passenger

(Newser) - United just can't catch a break : In the latest headache for the airline, a California man says a United counter agent in New Orleans threatened to cancel his reservation because he began recording his dispute with her. Navang Oza, 37, says he started filming the "rude" agent around... More »

Dad Won't Give Up Toddler's Seat, Delta Kicks Family Off Flight

Brian Schear refused to give up paid-for seat for different child on overbooked flight

(Newser) - "Did you know that the safest place for your child on an airplane is in a government-approved child safety restraint system (CRS) or device, not on your lap?" That's per the FAA , but Delta ordered a California family to go the lap route as they returned from a... More »

United Making Big Changes After Chicago Incident

Bumped passengers will be offered up to $10K

(Newser) - United Airlines says passengers will now be offered up to $10,000 to surrender their seats on overbooked flights—and those who still refuse won't be hauled out of their seats by law enforcement. The airline issued a report Thursday detailing 10 changes it is making after the Chicago... More »

Couple on Way to Own Wedding Kicked Off United Flight

They say all they did was change seats

(Newser) - A bride and groom from Utah say they barely made it to their own wedding on time after getting kicked off a United Airlines flight. Michael Hohl and Amber Maxwell say they were on their way from Salt Lake City to Costa Rica with friends on Saturday when they boarded... More »

United Airlines Brouhaha Could Hit CEO in the Wallet

Oscar Munoz might lose $500K 'customer satisfaction' bonus

(Newser) - The uproar over the forced removal of a passenger from a United Airlines flight could hit CEO Oscar Munoz in the wallet: Bloomberg reports that the United chief, whose early response to the Chicago incident worsened the company's PR mess, has around $500,000 of his annual bonus linked... More »

Passenger Dragged Off Plane Is Still in Hospital

Senators are demanding answers

(Newser) - The United Airlines passenger dragged off a Louisville-bound flight in a disturbing scene at Chicago's O'Hare Airport on Sunday still hasn't made it back to Kentucky. David Dao, a 69-year-old doctor who appeared bloody and disoriented after the incident, told WLKY Tuesday that he is recovering in... More »

United CEO: Employees Had 'No Choice'

Officer suspended after man dragged off flight

(Newser) - United Airlines CEO Oscar Munoz says employees had "no choice" but to call security officers and have a man dragged screaming off a plane because a crew member needed his seat on the overbooked flight. In a letter to United staff, seen by ABC , Munoz describes the incident in... More »

Man Kicked Off Flight for 70-Pound Travel Companion

John Kaboff says $100K cello was deemed 'safety risk' by American Airlines

(Newser) - American Airlines has hit a sour note with one of its regulars. Per ABC7 , musician John Kaboff was in his seat on a plane, headed to Chicago for work out of DC's Reagan National Airport, when he says both the flight attendant and pilot told him he couldn't... More »

'Known Prankster,' Delta Battle Over Truth of Plane-Removal Story

Airline denies his claim that it was over him speaking Arabic

(Newser) - A YouTube star with a history of provocative stunts on planes says this time, the incident was real. Adam Saleh says Delta Air Lines removed him and fellow YouTube star Slim Albaher from a New York-bound plane in London Wednesday for speaking Arabic, Al Jazeera reports. In a video retweeted... More »

Passenger Jumps From Plane After Landing in Houston

She won't face charges, police say

(Newser) - Seasoned passengers say they'd never seen anything like it: A female passenger at Houston's Bush Intercontinental Airport opened an emergency door and jumped 15 feet to the ground via the wing after the plane landed Monday afternoon, NBC-DFW reports. The United Airlines flight from New Orleans had landed... More »

Delta Bans Obnoxious Trump Supporter for Life

Passengers will get full refunds

(Newser) - He should have left the politics on the ground: Delta says a "loud, rude and disrespectful" man who taunted his fellow passengers about Donald Trump's election victory has been banned for life, NBC News reports. The man was filmed standing up on a Nov. 22 flight from Atlanta... More »

Denied Yoga, Sleep-Deprived Flier Goes Wild

He tried to bite, head-butt passengers: prosecutor

(Newser) - An impromptu yoga routine wasn't enough to calm an irate passenger aboard a United Airlines flight that had to be turned around mid-flight on Saturday. Hyongtae Pae, 72, of South Korea was headed home from Hawaii, where he'd celebrated his 40th wedding anniversary, when he felt the urge... More »

Wild Passenger Fatally Swallowed $63K of Cocaine

One of 80 pellets burst in John Kennedy Santos Gurjao's stomach

(Newser) - Authorities now know how a passenger died during this weekend's eventful Aer Lingus flight from Lisbon to Dublin. A postmortem has determined that Brazilian John Kennedy Santos Gurjao, 24, was carrying almost 2 pounds of suspected cocaine—worth about $63,500–in 80 pellets in his stomach. Then one... More »

Passenger Bites Man, Dies Before Landing

Man 'ran amok' on flight to Ireland

(Newser) - Authorities are hoping a postmortem on a dead passenger will explain the madness that unfolded on a flight from Lisbon to Dublin on Sunday night. According to the Irish Mirror , the man went berserk on Aer Lingus Flight 485 and bit another passenger before crew members were able to restrain... More »

Passengers Team Up to Save Heart Attack Victim

As plane travels through remote territory

(Newser) - A man who suffered a heart attack on a plane survived thanks to some well-trained fellow passengers. A doctor, a pharmacist, and a police officer on board rushed to the man's aid and saved his life, as they recount in the British Medical Journal . To add to the drama,... More »

Woman, 72: Delta Kicked Me Off Plane ... for Looking Sick

Suzanne Hays' daughter says her mother was just sleeping

(Newser) - An elderly woman says a Delta crew treated her "like I had leprosy" when they kicked her off a flight earlier this month … for looking sick. Suzanne Hays, 72, tells First Coast News she felt fine as she waited for her flight to Florida to take off on... More »

The Poignant Last Hours of MH17's Victims

Family, friends remember loved ones who perished

(Newser) - The first victims' bodies from Malaysia Airlines Flight 17 are today making their way to the Netherlands, where they'll be met at Eindhoven Air Base by the nation's king, queen, prime minister, and their own relatives, reports the AP . As forensic experts begin the task of identifying victims,... More »

FCC Chair Doesn't Want Phones in Air Either, But...

'...we are not the Federal Courtesy Commission' he explains

(Newser) - A bit of advice for the Federal Communications Commission: Nobody seems to want you to lift your ban on in-flight cell phone use. The Department of Transportation is firmly against the move, as are airlines, flight attendants, and, according to polls, the majority of passengers, the Wall Street Journal finds.... More »

Snoozing Passenger Locked in Plane

He found himself alone in dark aircraft

(Newser) - A passenger who dozed off on a short flight from Lafayette, Louisiana, to Houston awoke Friday night to find himself alone in a cold, dark, locked aircraft. When the flight landed and everybody deplaned, workers somehow missed passenger Tom Wagner sleeping in a window seat. He was freed after he... More »

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