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NEWS ABOUT: outsourcing

'India's Enron' Imperils Booming Industry

$1B scandal threatens India's role as major outsourcing center for top companies

(Newser) - A $1 billion accounting fraud at Satyam is being described as India's Enron, and it could have a major impact on how Fortune 500 companies use Indian companies for outsourcing critical computer and IT functions, reports the Financial Times. The CEO of Satyam, India’s fourth-largest IT services company, resigned... More »

Picking Up on Frustration, Call Centers Move Back Home

Dell support defeats language barrier

(Newser) - A new service from computer-maker Dell spotlights a customer-service trend: US-based call centers catering to American consumers. Dell users frustrated by language-barrier-induced difficulties they’ve encountered while on the line to India or the Philippines can pay $12.95 per month, the Washington Post reports, for access to a domestic... More »

Boeing Reaches Deal With Striking Union

Tentative agreement would end 52-day machinists walkout

(Newser) - Boeing's 27,000 striking machinists could be back to work within days if they approve a deal hammered out with the help of a federal mediator late last night, the Seattle Post-Intelligencer reports. The deal will give machinists a 15% pay increase over four years and limit the amount of... More »

Outsourcing Still Alive and Well

Rising costs of business are more powerful than 'backshoring' trned

(Newser) - Reports of the death of outsourcing have been greatly exaggerated, three specialists in the field write in strategy+business. While a few big companies such as Dell and Apple have scaled back on customer service operations overseas, these decisions remain the exception to the rule, no matter what you read in... More »

Boeing CEO Hopeful as Strike Talks Set to Resume

Firm may find compromise on crucial outsourcing issue

(Newser) - Boeing’s CEO is confident that the next round of talks could resolve a costly strike by its machinists union, the Seattle Times reports. With formal negotiations set to resume tomorrow, Jim McNerney thinks headway can be made on the pivotal issue of outsourcing the production of parts traditionally fashioned... More »

Indian Debt Collectors See US' Dark Side

Outsourced call centers get ring-side seat for economic crash

(Newser) - Most Indian call center employees develop a fairly utopian view of the US, which seems a land of brand-name splendor and plenty. Not so at Aegis BPO Services, a call center specializing in debt collection, where employees are getting an up-close and personal look at the credit crunch. “It’... More »

US Slowdown Hits India's IT Sector Hard

Economic slump adds challenge for industry pondering next steps

(Newser) - The credit crunch that has shifted the US economy into neutral has slowed the growth of India’s tech sector, which once boasted growth rates of 40% in the overall strong economy, the Wall Street Journal reports. The slowdown comes as the sector faces increasing competition from abroad and rising... More »

The Win-Win Economics of Medical Tourism

Growing trend of traveling for health care doesn't have to hurt anyone

(Newser) - The spread of “medical tourism”—uninsured and underinsured patients seeking cheap health care in Southeast Asia or Latin America—has fueled fears that developing nations will divert resources from state health systems caring for their own citizens. But, the Economist argues, “if governments make the best of... More »

Oil Price Spike Brings Jobs Back to US

Rising costs curb manufacturers' outsourcing

(Newser) - As costs for overseas production and shipping soar, US companies are growing reluctant to outsource manufacturing—and some are even bringing their plants back to America, the Wall Street Journal reports. “In a world of triple-digit oil prices, distance costs money," said an economist. But it’s not... More »

India's IT Hub Challenging Politics as Usual

Community looks to election for solution to Bangalore's crumbling infrastructure

(Newser) - For years, Bangalore—India’s answer to Silicon Valley—has endured traffic jams, power blackouts and a chaotic airport that businesses blame on politicians who’ve ignored the city’s IT elites to court rural voters. Now, Reuters reports, an updated constituency map giving urban voters more clout has hope... More »

Indian Phone Banks Tackle US Debt Collection

Cheaper and better workers draw American agencies overseas

(Newser) - As individuals' debt grows in a tough economy, US debt-collection agencies are expanding into India, where collectors work more cheaply—and are often better, the New York Times reports. Indian collectors are “very polite, very respectful, and they don’t raise their voice,” says one CEO. And a... More »

India: Solution to US Health Crisis

Uninsured find cheap, top-flight care there; your HMO could be next

(Newser) - India is a top destination for uninsured Americans needing major surgery, the Chicago Tribune reports, with prices up to 85% lower than US rates. Last year, India welcomed 150,000 medical tourists, the Chicago Tribune reports—and now, HMOs want a piece of those savings. “Employers may soon follow... More »

Boeing Doesn't Deserve Military Monopoly

Lawmakers are angry, but making aircraft giant compete is a good thing

(Newser) - There’s fury on Capitol Hill (and the campaign trail) over a $40 billion Air Force contract going to a European team, Mark Thompson notes in Time, but it’s entirely appropriate for the military to get the best technology it can. Indeed, anger over the snub to Boeing shows... More »

US May Move to Restrict H-1B Visa 'Cheaters'

Demand for skilled labor will fuel another application rush

(Newser) - The US is expecting a record number of applications for H-1B visas—given to highly skilled, specialized foreign workers—and is considering rules to penalize companies that try to improve their chances, ComputerWorld reports. Desperate firms have been known to send more than one application—123, 480 were received last... More »

Infosys Profits Up 26% This Quarter

But investors disappointed in year's revenue forecast—shares fall 1.3%

(Newser) - Infosys saw its profit go up 25.6% int the October to December quarter, the Indian company said Friday. It credited tax refunds and new outsourcing jobs: the company added 47 clients, including an unnamed European bank and a global brokerage firm, reports AP. Infosys raised its 2007 revenue forecast... More »

Pregnancies Outsourced to India

Western couples 'renting' wombs of Indian women

(Newser) - A town in India, where more than 50 women are currently pregnant with the children of Western couples, has hatched a booming industry in commercial surrogacy, dubbed "wombs for rent." The women in Anand have been impregnated with the sperm and eggs of US, British and other couples... More »

The Latest in Outsourcing: Crowdsourcing

Businesses using competitions for manpower

(Newser) - If you want something done right, have a bunch of strangers do it for you. That’s the ethos behind “crowdsourcing,” a trend that has companies turning to the masses for a host of jobs normally done in-house – from writing code to designing products to conducting market... More »

Yes, Virginia, There's a Call Center for That

Algebra to reservations, help is a phone call (likely to India) away

(Newser) - Outsourcing isn't just for tech support anymore—foreign call centers will now take care of arranging the minutiae of your day-to-day life, from hotel reservations to algebra help for the kids. New York-based Ask Sunday, with its service center in India, is just one such purveyor, Der Spiegel reports, for... More »

Outsourcing Doesn't Stop at India Anymore

A weak dollar and rising salaries prompt search for new locales

(Newser) - If you're mad about your job being outsourced to India, don't worry: it may soon be outsourced to somewhere else. A weak dollar, rising salaries in India, and a high rate of attrition there are leading US companies to look for alternatives to the subcontintent for their outsourcing needs. Still,... More »

10 Jobs Not Long for This World

Failing industries, new technology and outsourcing are killing these careers

(Newser) - Getting a job is hard enough—you don't want one that won't be around in five or 10 years. Forbes pulls out its crystal ball to see which jobs are not long for this world:
  1. News analysts, reporters, and correspondents
  2. Economists
  3. Radio announcers
  4. Travel agents
More »

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