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October 15, 2008 5:30:16 PM CDT

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Stories related to: customer service

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5 Stories

  • July 2008

    • Big Brother Is Watching... and Talking Back

      New York Times  |  Jul 25, 08 8:35 AM CDT

      Big Brother Is Watching... and Talking Back

      (Newser) - Some bloggers who have vented online about their Comcast cable service have gotten a surprising—and, for some, a creepy—response: a reply from a customer service agent. Like a growing number of companies, Comcast monitors social network sites, public blogs, and message boards for complaints, but now it's taking the extra step of talking back. That strikes some as Big Brotherish, but others appreciate the company's proactive stance, the New York Times reports. More »

      Tags

      Comcast  • blogger  • cable industry  • customer service  • message boards  • complaints

    • Troubled Sprint Woos Angry Subscribers

      New York Times  |  Jul 8, 08 9:52 AM CDT

      Troubled Sprint Woos Angry Subscribers

      (Newser) - Facing upset customers, merger fallout, and peeved execs, Sprint’s new CEO started the job with his work cut out for him. The company has the sector's highest rate of customer dissatisfaction. But by getting personal with patrons and employees, new boss Daniel Hesse is fighting to save the company, the New York Times reports. More »

      Tags

      cell phones  • Sprint Nextel  • telecommunications companies  • customer service  • Daniel Hesse

  • June 2008

    • Sprint Tries to Open Up to Customers

      New York Times  |  Jun 9, 08 10:19 AM CDT

      Sprint Tries to Open Up to Customers

      (Newser) - You won’t get Sprint Nextel CEO Dan Hesse if you email “Dan@Sprint.com,” but you will get the company’s attention, reports the New York Times. In an ad campaign designed to get Sprint in touch with its customers, Hesse asks “If you could change the way wireless companies did things, what would you do?” The address then appears on the screen. More »

      Tags

      Sprint Nextel  • Sprint  • wireless industry  • customer service  • Dan Hesse

  • May 2008

    • Pushy Waiters Should Put a Cork in It

      Slate  |  May 28, 08 3:08 PM CDT

      Pushy Waiters Should Put a Cork in It

      (Newser) - Barbaric waiters are storming the dinner table, "butting in and pouring wine without being asked" and expecting diners to hurry up and pony up to replace the drained bottle, laments Christopher Hitchens in Slate. Leaving punchlines and evenings in tatters, their unsolicited interruptions aren't just a sign of bad manners; they jack up the tab and put good wine to waste, "sloshed into the glasses of those who may not want it." More »

      Tags

      wine  • etiquette  • eating  • customer service  • manners

  • January 2008

    • Friendly Service Cuts Bank Robberies

      Seattle Times  |  Jan 6, 08 12:50 PM CST

      Friendly Service Cuts Bank Robberies

      (Newser) - Bank employees are thwarting robbers in Washington state, not with steel bars or alarms—but with broad smiles and enthusiastic handshakes, reports the Seattle Times . The number of bank robberies in the state reached a 20-year low thanks to FBI training program "Safecatch," which teaches bank personnel to catch potential robbers off guard with exceptionally good customer service. More »

      Tags

      crime  • Bank of America  • Washington  • bank robbery  • customer service

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