Follow Newser on Twitter   Friend Newser on Facebook
Snappy newsletters. Simple Facebook sharing. Spirited comments. Sweet features are waiting… GET THEM NOW!

Hot on Facebook
Malaysia Busts 80+ Lovers in Valentine's Day Raids Muslims face up to two years in jail »

NEWS ABOUT: tech support

Geek Squad: Best Buy's Killer App

Entrepreneur works with retail giant to give it an edge

(Newser) - Most entrepreneurs don't stay long after their companies are bought by corporate behemoths—but most entrepreneurs aren't Robert Stephens, the founder of Geek Squad who's meshed his creation with Best Buy to create a billion-dollar customer-service army. Stephens started Geek Squad in college, guiding the company to a solid enterprise... More »

Picking Up on Frustration, Call Centers Move Back Home

Dell support defeats language barrier

(Newser) - A new service from computer-maker Dell spotlights a customer-service trend: US-based call centers catering to American consumers. Dell users frustrated by language-barrier-induced difficulties they’ve encountered while on the line to India or the Philippines can pay $12.95 per month, the Washington Post reports, for access to a domestic... More »

Hate Your Computer? Don't Bully Tech Support

Your frustration, the tech guy's misery

(Newser) - We've all done it: The computer misbehaves and we vent our frustration on tech support. But the ugliest of these confrontations can have real consequences, ABC reports. What the user sees as just blowing off steam, the tech support pro might experience (and report to superiors) as bullying. Aggravating the... More »

3 Stories
NEWS FROM OUR PARTNERS
Other Sites We Like:   24/7 Wall St.   |   Betty Confidential   |   BuzzFeed   |   Cracked   |   Fark   |   Timelines   |   The Frisky   |   Geek Sugar   |   NewsOne