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THURSDAY, NOVEMBER 26, 2009
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NEWS ABOUT: tech support

tech support stories: 2 news summaries

Picking Up on Frustration, Call Centers Move Back Home

Dell support defeats language barrier

(Newser) - A new service from computer-maker Dell spotlights a customer-service trend: US-based call centers catering to American consumers. Dell users frustrated by language-barrier-induced difficulties they’ve encountered while on the line to India or the Philippines can pay $12.95 per month, the Washington Post reports, for access to a domestic... More »

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outsourcing call center Dell Inc customer service tech support

Hate Your Computer?
Don't Bully Tech Support

Your frustration, the tech guy's misery

(Newser) - We've all done it: The computer misbehaves and we vent our frustration on tech support. But the ugliest of these confrontations can have real consequences, ABC reports. What the user sees as just blowing off steam, the tech support pro might experience (and report to superiors) as bullying. Aggravating the... More »

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work office rage business tech personal computers tech support

2 Stories