Geek Squad

4 Stories

Bumbling Best Buy Getting Apple Makeover

Gadgets chain tests human focus

(Newser) - Struggling big box electronics giant Best Buy is taking a page from Apple's svelte playbook and testing a new strategy to turn its warehouse-like stores into more streamlined and intimate retail outlets, says the Wall Street Journal . A test store in Minnesota prominently features a Geek Squad-staffed Solution Central,... More »

Best Buy Cans 650 Geek Squad Employees

Company says it's 'evolving in-home support'

(Newser) - Best Buy is axing 650 members of its Geek Squad, the group of repair specialists that travels to people's homes to fix their electronics. The retailer isn't doing away with its repair service entirely, though; those getting the boot will be Geeks who serviced appliances and televisions. "... More »

Geek Squad: Best Buy's Killer App

Entrepreneur works with retail giant to give it an edge

(Newser) - Most entrepreneurs don't stay long after their companies are bought by corporate behemoths—but most entrepreneurs aren't Robert Stephens, the founder of Geek Squad who's meshed his creation with Best Buy to create a billion-dollar customer-service army. Stephens started Geek Squad in college, guiding the company to a solid enterprise... More »

Porn-Thieving Geek Squad Needs Spanking

Privacy invasion, and Best Buy's response, appalling, scribe says

(Newser) - No matter where you stand on pornography, Violet Blue writes in the San Francisco Chronicle, the theft of it from computers brought in for repair by Best Buy's Geek Squad is an appalling privacy violation—and the company's response isn't much better. After king Geek Robert Stephens brushed off a... More »

4 Stories