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SUNDAY, NOVEMBER 22, 2009
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NEWS ABOUT: customer loyalty

customer loyalty stories: 2 news summaries

(Newser) - Saturn dealerships around the country have been using the brand’s planned acquisition by Roger Penske to attract customers, the Wall Street Journal reports. "People want to buy from someone they like," said the owner of a Saturn dealership in Wichita. But dealership owners nationwide have since received... More »

MORE ABOUT:
General Motors • acquisition • Saturn • auto industry • car dealers • Roger Penske • customer loyalty

 Struggling Airlines 
 Pitch Clean(er) Planes 

As customers become more valued, so does customer service

Jan 29, 09 1:48 PM CST
(Newser) - United Airlines used to give its planes’ interiors a thorough cleaning only every 6 months to save cash. But with carriers now fighting for every passenger, cleanliness has become a crucial weapon, the Chicago Tribune reports. Some United planes now get “heavy” cleans every two weeks. “People don’... More »

MORE ABOUT:
United Airlines • recession • air travel • airline passengers • airplane • customer service • financial crisis • cleanliness • customer loyalty

2 Stories


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