2 Stories

Why Dell Gets an 'F' for Tech Support

For one thing, dubious 'sweepstakes' on extended warranties

(Newser) - Calling up Dell for technical support can quickly turn into a sketchy situation, according to Laptop Magazine . When a reporter called the computer maker on three occasions to ask about simple issues, tech support employees were curt and repeatedly pushed "premium warranties"—in one case when the traditional... More »

Web Vigilantes Take On Robo-callers

Online campaign targets companies

(Newser) - A group of techy activists tired of getting a stream of auto warranty robo-calls has turned the tables on one of the companies, the Wall Street Journal reports. "I thought, if you get a bunch of people together, you could blow up their voicemail boxes," says one frustrated... More »

2 Stories