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Qantas Puts Caller on Hold ... All Night

Says he waited 15 hours for response

(Newser) - When an Australian businessman called up his national airline at 7:22pm on Wednesday, an automated message told him an operator would be with him "as soon as possible." But no one ever picked up; instead, he stayed on the line until 11:01am the next morning and... More »

Hold Music Improves, But Slowly

(Newser) - We may have Erik Satie to blame for hold music—the composer “developed a very cynical attitude” toward a distracted listening public and decided modern music would be more like a chair than an intellectual pursuit—but the science behind it is state-of-the-art, Newsweek reports. Studies on the intrusion... More »

2 Stories